civilla practica
Civilla Practica is an in-depth learning program designed specifically for people working in or alongside public-serving institutions. If you’re interested in making public services work better for the people who need them, Practica offers three formats for getting started - all designed to build your human-centered design skills so you can improve customer experience (CX) for the public.
three ways to learn
online courses
Learn the fundamentals
Free, self-guided online learning to strengthen your human-centered design instincts. Sign up on your own or as a team and get tools, templates, and insights from real Civilla projects that can apply to your work in public service.
skill sprints
Practice new tools
Focused, facilitated training in one to three days that builds your team’s human-centered design skills. You’ll bring a real customer experience challenge and walk away with practical skills and a shared framework that your team can start applying immediately.
accelerators
Build lasting capacity
Six months of deep human-centered design practice that shifts your team’s thinking and expands your capacity to improve customer experience. Through interactive workshops and targeted coaching with Civilla instructors, your team will make meaningful progress on CX projects by applying new concepts in real time.
what makes practica different?
led by civilla’s design experts
Learn from designers who have spent the last decade transforming public services across the country.
built for the public sector
Our materials are designed around the constraints, mandates, and cultures of public institutions—no translation needed.
hands-on and applied
Learn by doing. Every offering gives participants a chance to practice, reflect, and apply new tools and insights immediately.
long-lasting
We train teams together to shift culture, strengthen collaboration, and sustain progress over time.
grounded in real projects
Make meaningful progress on real customer experience challenges from your work.
why human centered design
At Civilla, we use this image of “the person on the path” to illustrate one of the core ideas of human-centered design. It shows how solutions are often designed to address institutional priorities and rarely put the people they are trying to serve at the center of their decision-making process.
Human-centered design is a different approach. It starts with building a deep understanding of people’s lived experiences and creating solutions that best meet their needs.
civilla events
Join us to experience human-centered design in practice and hear from leaders on the front line of change.