our work

we scale social change through public institutions by putting people first

reimagining public benefits applications

The country’s longest benefits application is now 80% shorter.

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developing simple, intuitive renewals

With an improved process, 95% of people submit benefits renewal forms on-time.

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building user-friendly online enrollment

It now takes less than 20 minutes for Michigan residents to apply for benefits and connect to additional resources.

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designing DMV mailings for clarity and efficiency

Applicants and staff are saving time (and 32 million sheets of paper) with concise renewals.

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removing barriers to education & employment

60% of Michigan adults lack a college degree. Now, there’s a path for them to reskill into higher-paying jobs.

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human-centered design

Our process is deeply rooted in human-centered design. We work closely with people: collaborating with leaders, listening to community members, and learning from staff to design effective services.

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the civilla way

Addressing the complexity in institutions requires nuanced ways of working. We honor the history and context of the organizations we partner with while also pushing the boundaries of what they think is possible.

our approach

philanthropic partners

We build long-term partnerships with institutional leaders. This work wouldn’t be possible without funders who support our shared vision.

see our funders