our work
we scale social change through public institutions by putting people first
reimagining public benefits applications
The country’s longest benefits application is now 80% shorter.
building user-friendly online enrollment
It now takes less than 20 minutes for Michigan residents to apply for benefits and connect to additional resources.
building a one-day benefits process
Making same-day benefit decisions possible with streamlined policies and processes.
creating a pathway for streamlined energy assistance
Through mobile technology and data sharing, eligibility was determined in just 10 minutes.
developing simple, intuitive renewals
With an improved process, 95% of people submit benefits renewal forms on-time.
designing DMV mailings for clarity and efficiency
Applicants and staff are saving time (and 32 million sheets of paper) with concise renewals.
removing barriers to education & employment
60% of Michigan adults lack a college degree. Now, there’s a path for them to reskill into higher-paying jobs.
human-centered design
Our process is deeply rooted in human-centered design. We work closely with people: collaborating with leaders, listening to community members, and learning from staff to design effective services.
the civilla way
Addressing the complexity in institutions requires nuanced ways of working. We honor the history and context of the organizations we partner with while also pushing the boundaries of what they think is possible.
stories of change in action
Small Changes, Big Impact
How starting small helped improve the public benefits renewal system in Michigan
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"You Can't Learn By Sitting In Your Chair"
After 38 years in public service, Terry Beurer shares what he’s learned about frontline leadership, user voices, and humbling experiences
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The Road to Rollout
Designing the path from idea to implementation at scale
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philanthropic partners
We build long-term partnerships with institutional leaders. This work wouldn’t be possible without funders who support our shared vision.