A busy city street with many people crossing at a crosswalk, their motion blurred, surrounded by buildings, cars, and traffic lights on a clear day.

welcome

we’re reimagining institutions & public services for all

why institutions

We believe that the best and fastest way to create positive social change at scale is through our public-serving institutions.

our vision
Two women sit at a cluttered desk, reviewing paperwork together. One points at a document while the other smiles, resting her head on her hand. Behind them are bulletin boards and heart-shaped paper decorations.
A group of people standing in a room, smiling and watching something off camera. Some hold cups, and there are tables and chairs in the background. The mood appears relaxed and cheerful. The image is in black and white.

our team

At the heart of Civilla is a determined team working across research, design, and strategy. Our goal? Impact one billion lives through more effective, compassionate institutions.

meet civilla

civilla is a nonprofit committed to transforming public-serving institutions through human-centered design

about us
A rolled-up piece of paper sits on a wooden table next to a printed assistance application form with icons and instructions for various aid programs.

reimagining public benefits applications

The country's longest benefits application is now 80% shorter

view project

stories of change in action

transformation is a team effort

Whether you’re just getting started or have been at the leading edge of change, we’ve created tools to help you along the way.

tools & resources
Five adults, three women and two men, stand closely together smiling for the camera in a casual indoor setting, with wooden beams in the background. The image is in black and white.
I'm grateful that our department has taken such a significant step to repair and improve itself. Civilla isn't using band-aids. They take a comprehensive approach and it's exciting to be a part of.

Nioaka Morton, United States Probation Officer, Federal Probation Office - Eastern District of Michigan

A diverse group of people sit in a circle on stools, engaged in discussion in a bright room with design materials, photos, and sticky notes on the walls behind them.